I was was having the slow/sluggish issues with this puppack like others mentioned. I’ve had no issues with other puppacks, however. I tried re-scaling the images to 720p but the problem persisted. I change the vsync and max pre-rendered frames to 1 but the problem was still occurring. When I manually played videos, they’d play for a few seconds and freeze then I’d only get sound. When I played them on the playfield they played with no issues.
The only thing that I found that got things working perfectly was changing the color depth of the backglass monitor to 16 bit. It was originally at 32 bit.
Another thing I found was no matter what settings I have for color depth, if I left the dmd on the playfield while testing, I had sluggish performance. After moving to the dmd screen, everything worked perfectly.
Hopefully this will help others who are experiencing this issue.
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